Terms and Conditions

Terms & Condition for Crystal Shine Cleaning Service Nottingham  

Regular Cleaning
Crystal Shine will perform the work specified by the Client in a professional manner. Crystal Shine reserves the right to make changes to any part of these Terms and Conditions without notice. By ordering Crystal Shine’s service via telephone, e-mail, fax or website the client is agreeing to be bound by Crystal Shine’s Terms and Conditions of Service. The Client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.

The company offers a regular cleaning service at the rate of £__.___per hour. The minimum hours per week are 2 ½ hours for a min period of three months.

Once Only Cleaning
The client is recommended to check the quality of the cleaning work carried out immediately after completion of the work.

  1. In the event that the client is not satisfied with the standard of work, he/she should contact the company notmore that 24 hours after the completion of the service. Unless good reason is given for late notification of anycomplaint, the company will not consider any complaints which are notified after such period of 24 hours.
  2. When booking a cleaning service, the Client is obliged to provide details of name, address, telephone, e-mailaddress and the payment details over the phone. As soon as this information has been submitted the Client will be sentan e-mail confirmation one working day before the cleaning session in respect of the Company’s Terms and Conditions. The Client accepts these Terms and Conditions unless s/he contacts the Company before the cleaning session has started.
  3. In the event of complaint the client will allow the company to send a cleaner back to the client’s property tocomplete the work to the client’s satisfaction and the company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job.


Insurance
Crystal Shine’s service is insured by full public and employer’s liability cover. The cleaners have full public liability insurance.

Claims
In case of a complaint, Crystal Shine requires to be notified within 24 hours after completion of the cleaning work.
No claims will be entertained after the above time limit. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge.

Equipment
Crystal Shine will provide all cleaning material and equipment on request. Please note that this may be subject to a surcharge.

End of Tenancy Cleaning
The standard end of tenancy cleaning service does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets, washing up or laundry. The property must be vacated.